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It depends where you subscribed. Google Play (Android): open the Play Store → profile → Payments & subscriptions → Subscriptions → MMCLOQ → Cancel. Apple (iPhone/iPad): Settings → your name → Subscriptions → MMCLOQ → Cancel Subscription. On the web: sign in at My Account and choose Manage subscription. Your access continues until the end of your current billing period.

Wherever you bought it. If you subscribed in the Android app, Google Play handles billing and you manage it in the Play Store. If you subscribed in the iPhone or iPad app, Apple handles billing and you manage it in your App Store account settings. If you subscribed on this website, we bill through Stripe and you manage it from My Account. Your MMCLOQ Premium access is the same either way — only the place you manage the payment differs.

It depends where you subscribed. If you subscribed through the Apple App Store or Google Play, refunds are handled by Apple or Google under their own policies and must be requested through them — we can't issue them on your behalf. For subscriptions bought on this website, all sales are final and we don't offer refunds for partial billing periods or unused time, though we'll consider requests case by case in good faith. Either way, if something has gone wrong, email support@skyloq.app and we'll help where we can.

You can delete your account two ways: (1) in the MMCLOQ app, go to Profile → Delete Account, or (2) email support@skyloq.app with the subject "Delete my account" from your registered email address. Deletion removes your profile, study history, logbook entries, posts, messages, and any other personal data associated with your account. Requests are processed within 30 days. Records we're legally required to keep (e.g., payment/transaction records) may be retained as described in our Privacy Policy. Active subscriptions should be cancelled separately via My Account or your app store.

The MMCLOQ Assistant is designed to reference official USCG guidance and aims to provide accurate information. However, AI can make errors and maritime regulations change frequently. Always verify important information against current official publications before acting on it, and never rely on the Assistant for navigational or operational decisions or regulatory compliance.

Please report it to support@skyloq.app with the specific response and the correct information. This helps us improve the Service for all users.

MMCLOQ is available on iOS and Android. We recommend keeping your app updated to the latest version for the best experience.